On BU$I₦£$$ DIG£$T this morning, October 5, 2021
THE POWER OF SERVICE Part-2of5
The Power of Service:
“Keeping Customers for Life is a comprehensive approach to customer service that ultimately holds each individual responsible for his or her behaviour. It addresses the complex issues that affect people’s willingness to perform well and their dedication to their work. It shows how people are affected by their leaders, the power they are given to perform, how they are rewarded and recognized, and the systems, procedures and policies within which they work.” Excerpts from the book: The Power of Service
A lot of good or bad customer service stems from the number one person of the business or the owner of the business.
Most business owners transfer their bad energy of customer service to their staff who eventually nail it properly bad when delivering the service.
They are yet to take time to understand that Customer Service is not Customer Satisfaction, the power of both doesn’t lie in your hands as a business owners.
These days with the economic downturn, what consistently attract patronage is the service being delivered. Create a platform where the customer will share feedback, deliberately ask for feedback because there is always something to improve upon in service delivery, that is where another power of service lies.
It will shock you to know that the woman selling by the road side has a better understanding of the power of customer service than those business owners with all the packaging and degrees, yet addresses customers so rudely and flippantly.
It has been mentioned in a previously broadcast, poor customer service abounds in various industries and the moment your business is known for this, you lose the power to influence and attract more patronage.
_If you learnt anything from this, kindly share with someone out there._
_*Dr. Emmanuel Idenyi Shaibu*_
_animn, ace, f.hcd, f.dss, m.frcn, fimc, cmc, cms, FAiPA, DPA, ACCrFE_
The Millennium Entrepreneur