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Business Digest October 4, 2021

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On BU$I₦£$$ DIG£$T this morning, October 4, 2021

First week of October every year is World’s Customer Service Week (CSW) and the theme for this year is: THE POWER OF SERVICE

Service and indeed customer service is what makes the difference in Service Delivery.

This year the focus is not only on big brands that actually invest a lot on their customer service at all touch points, but on MSMEs who don’t pay attention to the quality of service being served to their customers.

“Customer Service is the pivot on which the wheels of continuous patronage rotates”- Dr. E. I. Shaibu

Whether you offer tangibles or intangibles, the effect of good customer service cannot be overemphasised, it truly has the power to change the game.

In the course of this series, we shall share some examples of customer service and leave you to decide whether it was good or bad.

Come on this ride to the end of the week!

_If you learnt anything from this, kindly share with someone out there._
_*Dr. Emmanuel Idenyi Shaibu*_
_animn, ace, f.hcd, f.dss, m.frcn, fimc, cmc, cms, FAiPA, DPA, ACCrFE_
The Millennium Entrepreneur

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About the author

Emmanuel Idenyi Shaibu Esq. (f.hcd)

Emmanuel Idenyi-Shaibu Esq. is known as The Millennium Entrepreneur. A well sought Public Speaker and Trainer in Strategic Business Re-positioning, is a graduate Of Marketing, Global Consumer Marketing, Financial Management, a Chartered Marketer, Chartered Economist, Chartered Human Capital Development expert, Seasoned banking professional, an Entrepreneur, Investor and Business Owner. He is married to one female wife and blessed with lovely and lively children.

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