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Business Digest June 3, 2021

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On BU$I₦£$$ DIG£$T this morning, June 3, 2021

Here and now, some Civil Servants working in MDAs of Government in Nigeria need to be trained extensively on Customer Service.

How rude can they be for a service you are paying for and a simple attitude to treat you politely never exists in their ways to operation?

Where is the so called Servicom?

Where are the compliance/regulators?

We are always quick to bash the private sector, but hey these Government institutions can even be worse.

A very senior civil servant is practically lying to you what is not and thinks you aren’t aware of the truth? Too bad!

Dear CEOs of MDAs, if you can read this or if it can be brought to your attention, the Civil Service is not a life long job, tell your staff to up their attitude towards consultants, customers, visitors etc. They will also join us on the street when they retire and we will patronise them based on their scorecard while in service.

We can help them in our Customer Service Clinic, how to start the process of improving how they deal with people.


_If you learnt anything from this, kindly share with someone out there._
_*Dr. Emmanuel Idenyi Shaibu*_
_animn, ace, f.hcd, f.dss, m.frcn, fimc, cmc, cms, FAiPA, DPA, ACCrFE_
The Millennium Entrepreneur

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About the author

Emmanuel Idenyi Shaibu Esq. (f.hcd)

Emmanuel Idenyi-Shaibu Esq. is known as The Millennium Entrepreneur. A well sought Public Speaker and Trainer in Strategic Business Re-positioning, is a graduate Of Marketing, Global Consumer Marketing, Financial Management, a Chartered Marketer, Chartered Economist, Chartered Human Capital Development expert, Seasoned banking professional, an Entrepreneur, Investor and Business Owner. He is married to one female wife and blessed with lovely and lively children.

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