On BU$I₦£$$ DIG£$T this morning, May 25, 2021
*CUSTOMER SERVICE and MARKETING ARE CONNECTED, RELATED AND ASSOCIATED* Part-2
For those who truly know, there is a NEXUS between Marketing and Customer Service!
Both are triggered by EMOTIONS, at least, the emotion of likeness to listen, connect and make a purchase decision.
You cannot successful carry out your marketing effort on a wrong customer service philosophy.
Having studied Marketing, I took a course titled *Psychological Aspect of Marketing* this means, all marketing efforts must connect to functionality, emotionally and socially. If this is correct, it MUST be delivered on the best possible platform.
So, you will agree with me that there is a professional marriage between both.
Your best marketing effort therefore, can be messed up on the altar of bad customer service.
Even with handling colleagues at workplace, you need to handle them satisfactorily, because, they are your internal customers.
This is one core area the DISC Analysis will address. The Customer Seductress who is also DISC Analysis Certified will break this down on Saturday May, 29 at the Abuja Customer Service Clinic. You sure don’t want to miss this.
Step Up⬆️and Step Forward⏭️➡️ by signing up NOW. It’s four(4) days from today in the city of Abuja.
_If you learnt anything from this, kindly share with someone out there._
_*Dr. Emmanuel Idenyi Shaibu*_
_animn, ace, f.hcd, f.dss, m.frcn, fimc, cmc, cms, FAiPA, DPA, ACCrFE_
The Millennium Entrepreneur